Settings and activity

4 results found

1. call script

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Phillip shared this idea  ·  Feb 4, 2025

2. Live call listening

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Phillip supported this idea  ·  Feb 4, 2025

3. Automatically Enable AI Transcription,Notes as soon as call connects

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Phillip supported this idea  ·  Feb 4, 2025

4. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account.

   
   

   Head over to Admin Settings - Integrations - REX - Manage Integration

   
   

   There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

   Phillip supported this idea  ·  Feb 4, 2025