Settings and activity

6 results found

1. Need the ability to prioritize voice interactions over digital

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Nathan supported this idea  ·  Sep 21, 2026

2. Update RingCX Agent for ALL Interaction Types

   63 votes

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   Planned  ·  4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Nathan supported this idea  ·  Sep 21, 2026

3. RingCX Digital Queue Agent Priority setting

   8 votes

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   Implemented  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Nathan shared this idea  ·  Feb 6, 2026

4. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   54 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Nathan supported this idea  ·  Jan 7, 2026

5. Real Time Dashboard Updates

   49 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nathan supported this idea  ·  Oct 1, 2025

6. Real-Time Queue Status Visibility for Agents

   118 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nathan supported this idea  ·  Oct 1, 2025