Settings and activity
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8 votes
RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.
You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html
and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US
Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot
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Heather
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39 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Heather
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60 votesHeather
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20 votesHeather
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6 votesHeather
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9 votesHeather
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5 votes
Thank you for your valuable feedback. We've now added this idea as part of our upcoming quarterly roadmap. We will send a note here once the feature is live on your account
An error occurred while saving the comment Heather
commented
We need aggregate for scorecards and trackers for our company
Heather
supported this idea
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You can assign the different scorecards however when you are reviewing in the interaction for that agent, you still see all the others. It is messy. Also the scorecard sections randomly move around and do not stay in a logical order from greet to closing.