Settings and activity
7 results found
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8 votes
RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.
You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html
and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US
Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot
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Heather
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39 votesHeather
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60 votesHeather
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20 votesHeather
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6 votesHeather
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9 votesHeather
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5 votes
An error occurred while saving the comment Heather
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We need aggregate for scorecards and trackers for our company
Heather
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You can assign the different scorecards however when you are reviewing in the interaction for that agent, you still see all the others. It is messy. Also the scorecard sections randomly move around and do not stay in a logical order from greet to closing.