Aggregate Reports for Call Metrics
Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)
For example , call metrics from ~50 calls from last month, etc.
5
votes
Joselino
shared this idea
This feature is now live on your account.
As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.
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Heather
commented
We need aggregate for scorecards and trackers for our company