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  1. Add ability to open or preview PDF files instead of downloading

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Lynda supported this idea  · 
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    Lynda commented  · 

    I too need this feature. It is cumbersome to process a lot of faxes when you have to open in an new tab each PDF to view them. The PDF faxes have random names and the "fax inbox" doesn't show very many details. It is really challenging to even figure out which tab was opened for which PDF file, unless they are done one by one. A simple preview pain to show the fax would resolve this issue.