Settings and activity
11 results found
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11 votes
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24 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
RingSense now supports the ability to rename your implicit team names. See more details here
Nikki
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4 votes
An error occurred while saving the comment Nikki
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Yes, please! This is critical! I am able to view and 'edit' within admin portal but unable to save changes- ie- attempting to close a queue or create a new queue event during the weekend and I am not near a laptop. It has created quite the chaos for us in the past due to the inability to not save changes on mobile devices. Thank you for your consideration!
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24 votesPlanned · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Nikki
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8 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Nikki
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23 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.
Nikki
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11 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Nikki
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9 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Nikki
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42 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Nikki
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8 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Nikki
supported this idea
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10 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Look for "Scorecard completed" filter in "All Filters" on the Calls page
Nikki
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This is an absolutely critical need. As an example, we carve out one full working day to go through and update Hours per queue.