Settings and activity

9 results found

1. We need a contact center admin app for mobile devices

   3 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Nikki commented  ·  Dec 9, 2024  ·  Edit…  ·  Delete…

   Yes, please! This is critical! I am able to view and 'edit' within admin portal but unable to save changes- ie- attempting to close a queue or create a new queue event during the weekend and I am not near a laptop. It has created quite the chaos for us in the past due to the inability to not save changes on mobile devices. Thank you for your consideration!

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2. RingSense: Modifying AI Scores

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Dec 5, 2024

3. Live call listening

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Dec 5, 2024

4. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Nov 13, 2024

5. add n/a to the yes/no responses on scorecards

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Nov 13, 2024

6. Export Details/Data

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   5 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Nov 13, 2024

7. Export scorecard data

   13 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Nov 13, 2024

8. Scorecard Additional Option

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nikki supported this idea  ·  Nov 13, 2024

9. Filter by Scorecard completed

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Look for "Scorecard completed" filter in "All Filters" on the Calls page

   Nikki supported this idea  ·  Nov 13, 2024