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  1. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is now available in your account.


    Head over to Admin Settings - Integrations - REX - Manage Integration


    There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

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    Chad commented  · 

    This is critical. We need to see the contact name, not the phone number. Not everyone is a number, we actually use names and having to go in and change each call so we know who it is takes time away from real work. If we enter a contact's name and number in Ring Central, it should auto-populate in Ring Sense on the call logs.

    Chad supported this idea  · 

  2. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Chad shared this idea  ·