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  1. Revamp RingCX Business Hours Override

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Margie shared this idea  · 

  2. Auto-save voicemails in RingCX Workflows/IVRs

    2 votes

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    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Margie commented  · 

    This feature is creating issues for leaving a vm. If the caller pauses, and in RING we set the option to wait for 4 seconds before the system asks them to leave a vm, they hang up expecting the vm to send and do not get the recording to save it. Why can't the system deliver the VM when you just hang up?

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    Margie commented  · 

    This feature would be helpful so patients do not have to do any other action other than to record their voicemail and then just hang up and the message is sent to the distribution email group. It is unusual for someone to have to press a button to save their voicemail.

    Margie supported this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Margie supported this idea  ·