Auto-save voicemails in RingCX Workflows/IVRs
Currently, a voicemail workflow requires callers to input DTMF presses to "save" or "rerecord" a voicemail recording. Instead, only the "rerecord" should be an option, and the system should automatically save the recording without needing additional inputs from the caller. The updated functionality would align with how customers and callers expect a voicemail box to operate - without needing extra steps; this is especially a pain point if follow-up notifications are sent with the recording, but callers hang up before saving, thus never processing anything to forward.
Jordan Fishman
shared this idea
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Margie
commented
This feature is creating issues for leaving a vm. If the caller pauses, and in RING we set the option to wait for 4 seconds before the system asks them to leave a vm, they hang up expecting the vm to send and do not get the recording to save it. Why can't the system deliver the VM when you just hang up?
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Margie
commented
This feature would be helpful so patients do not have to do any other action other than to record their voicemail and then just hang up and the message is sent to the distribution email group. It is unusual for someone to have to press a button to save their voicemail.