Settings and activity

5 results found

1. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   23 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jessica (Jess) supported this idea  ·  Nov 13, 2025

2. All Messages Conversation Search Enhancement

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   20 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jessica (Jess) supported this idea  ·  Nov 13, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   101 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jessica (Jess) supported this idea  ·  Nov 13, 2025

4. Agent to Agent Transfers in SMS and Engaged Digital Messaging

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jessica (Jess) commented  ·  Nov 13, 2025  ·  Edit…  ·  Delete…

   This is very important to us as well! We had trouble with utilizing the skill group for Engage Digital Chat and SMS, so a transfer function between agents is imperative for our agents.

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   Jessica (Jess) supported this idea  ·  Nov 13, 2025

5. RingCX Chat Channel_Option to transfer chat directly to the agent

   2 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Please provide additional info and use cases.

   
   

   • Automatic assignment to agent? (Last Agent Routing)
   • Direct transfer by Supervisor or from another agent already working on the interaction?