Settings and activity

1 result found

1. Analytics regarding Text Messaging/SMS

   258 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   An error occurred while saving the comment
   Essenza commented  ·  Mar 11, 2025  ·  Edit…  ·  Delete…

   Yes please! Need to see inbound and outbound text messages with same analytics as calls. Unique texts (to one number and the number of texts back and forth from inbound outbound standpoint), new number texts (indicating a number that isn't saved in our system), and times people text can help with our staffing and communication workflows. Any ideas when this will be implemented? Help please.

   Save Submitting...
   Essenza supported this idea  ·  Mar 11, 2025