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  1. Wrap Time / After Contact Work

    128 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tara commented  · 

    this needs to be reportable. A timer is needed. As an agent is finishing a call....

    Tara supported this idea  · 
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    Tara commented  · 

    Yes this is a needed feature.