← RingCentral Ideas

Settings and activity

2 results found

  1. Wrap Time / After Contact Work

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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    Tara commented  · 

    this needs to be reportable. A timer is needed. As an agent is finishing a call....

    Tara supported this idea  · 

  2. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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    Tara commented  · 

    Yes this is a needed feature.

    Tara supported this idea  ·