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Settings and activity

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  1. Wrap Time / After Contact Work

    59 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tara commented  · 

    this needs to be reportable. A timer is needed. As an agent is finishing a call....

    Tara supported this idea  · 

  2. Automatically change the status to Wrap during wrap-up time in RingCX.

    29 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tara commented  · 

    Yes this is a needed feature.

    Tara supported this idea  ·