It would be nice if adjustments could be made to the algorithm used to calculate the announced wait times. The estimated wait times are rather inflated, and we are receiving member complaints about our long hold times. Examples: announces a 46-minute wait time but receives a call back in queue 18 minutes later; states the hold time is 15 minutes and our customer received a call back in queue, 1 minute later. The hold time announcement and the call back in queue feature are the two main reasons we made the move to RingCx. Now we are considering removing the hold time announcement.
Nicole
supported this idea
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It would be nice if adjustments could be made to the algorithm used to calculate the announced wait times. The estimated wait times are rather inflated, and we are receiving member complaints about our long hold times. Examples: announces a 46-minute wait time but receives a call back in queue 18 minutes later; states the hold time is 15 minutes and our customer received a call back in queue, 1 minute later. The hold time announcement and the call back in queue feature are the two main reasons we made the move to RingCx. Now we are considering removing the hold time announcement.