Position in Queue Announcement
In addition to the "expected wait time," there should also be a feature option to "play position in queue." This should allow for some customization/configuration, whether that be voice styles, language, etc.
20
votes
AdminBill
(RingCX Subject Matter Expert, RingCentral)
shared this idea
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Ryan commented
Must needed feature.
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Katherine commented
this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.
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Karen commented
In UK every NHS customer requests this (GP's, hospitals etc)