Position in Queue Announcement
In addition to the "expected wait time," there should also be a feature option to "play position in queue." This should allow for some customization/configuration, whether that be voice styles, language, etc.
AdminBill
(RingCX Subject Matter Expert, RingCentral)
shared this idea
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Kim
commented
This is a highly needed feature in RingCX. It would be beneficial to have this integration at the queue level, allowing the system to accurately track and provide the actual number of people who have called in.
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Nicole
commented
It would be nice if adjustments could be made to the algorithm used to calculate the announced wait times. The estimated wait times are rather inflated, and we are receiving member complaints about our long hold times. Examples: announces a 46-minute wait time but receives a call back in queue 18 minutes later; states the hold time is 15 minutes and our customer received a call back in queue, 1 minute later. The hold time announcement and the call back in queue feature are the two main reasons we made the move to RingCx. Now we are considering removing the hold time announcement.
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Ali
commented
Must needed feature
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Ryan
commented
Must needed feature.
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Katherine
commented
this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.
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Karen
commented
In UK every NHS customer requests this (GP's, hospitals etc)