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Position in Queue Announcement

In addition to the "expected wait time," there should also be a feature option to "play position in queue." This should allow for some customization/configuration, whether that be voice styles, language, etc.

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AdminBill (RingCX Subject Matter Expert, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    Must needed feature.

  • Katherine commented  ·   ·  Report

    this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.

  • Karen commented  ·   ·  Report

    In UK every NHS customer requests this (GP's, hospitals etc)