Settings and activity

8 results found

1. Credit card & PPI info

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Jessica shared this idea  ·  Sep 6, 2024

2. Allow one final Submit for scorecards

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jessica shared this idea  ·  Sep 4, 2024

3. add n/a to the yes/no responses on scorecards

   11 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

   Jessica supported this idea  ·  Sep 4, 2024

4. export

   9 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   This idea was implemented:

   1. Daily Tracker Count Report
   2. Downloading call data

   
   

   Jessica supported this idea  ·  Sep 4, 2024

5. Export scorecard data

   42 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following key benefits:

   • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
   • Time savings: Eliminates manual effort in pulling and sharing data
   • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   Additionally, you can now schedule reports with the following… more

6. Call filtering base on completed/not completed scorecard

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   6 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports rich scorecard filtering capabilities. You can filter by scorecard status, who was it filled by and optionally the final score of the scorecard.

   Jessica supported this idea  ·  Sep 4, 2024

7. Filter by Scorecard completed

   10 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Look for "Scorecard completed" filter in "All Filters" on the Calls page

   Jessica supported this idea  ·  Sep 4, 2024

8. Don't limit feedback or comment characters

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jessica shared this idea  ·  Sep 4, 2024