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  1. Agent Team Filtering

    1 vote

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    New  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Carl shared this idea  · 

  2. Allow Hiding Metrics on a Historical Report

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Carl supported this idea  · 

  3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    127 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Carl commented  · 

    Ideally, we would like the base state to mirror the custom status assigned.

    Carl supported this idea  · 

  4. Add Ringtones when Requeuing in SPOG/RCX for RC App

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Carl commented  · 

    I don't even see why this needs discussion? When you requeue (not unlike like transfer), there needs to be an audible ring tone while waiting for the other agent to answer.