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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that we've released scorecard intelligence inside RingSense. You can find it live in your RingSense account in the Coaching module with a new tab - Scorecards.

   
   

   These are the key benefits:

   
   

   • Actionable visibility: Unlock insights into scorecard performance and agent outcomes
   • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
   • Business impact: Exportable reports enable trend analysis and informed decisions

   
   

   Additionally, you can also export a report from these scorecards to get access to the raw data

   Laura shared this idea  ·  Dec 20, 2024