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Settings and activity

48 results found

  1. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Teckela supported this idea  · 

  2. WFM: Ability to auto-review pending time off requests.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Teckela supported this idea  · 

  3. Schedule reminders in WFM for Contact Center

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  4. Enhance Agent States

    63 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Teckela supported this idea  · 

  5. Real-Time Queue Status Visibility for Agents

    105 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Teckela supported this idea  · 

  6. Deleting Active Contacts In Bulk

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Teckela supported this idea  · 

  7. Agent States Transition

    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Teckela supported this idea  · 

  8. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    31 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Teckela supported this idea  · 
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