Settings and activity

30 results found

1. Add Activity

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   Teckela shared this idea  ·  Jul 3, 2025

2. My Zone / My Schedule - Show the name of the activity when it is a shift type

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

3. Add an option to make Activity Codes invisible to agents.

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

4. Meeting Scheduler

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   Teckela shared this idea  ·  Jul 3, 2025

5. WFM Pro - Hierarchy View within Schedule Manager

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

6. Allow Activity Codes colors to be customizable

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

7. WFM- allow more than 4 color options for activities

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   Teckela supported this idea  ·  Jul 3, 2025

8. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

9. WFM Pro - Able to sort the schedule by agent/start time

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Jul 3, 2025

10. WFM Pro - Ability to edit meetings in bulk

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Teckela supported this idea  ·  Jul 3, 2025

11. WFM - Add ability to map multiple activity codes in schedule to acd events

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Teckela supported this idea  ·  Jul 3, 2025

12. System schedules accessible via Queues, channels, IVR

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Teckela supported this idea  ·  Jul 3, 2025

13. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

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    Teckela supported this idea  ·  Jul 3, 2025

14. WFM - Flexible Meetings to Include All Agents Selected

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    Teckela supported this idea  ·  Jul 3, 2025

15. WFM: Meeting scheduler needs to take into account the forecast & coverage when scheduling off-phone activities.

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    Teckela supported this idea  ·  Jul 3, 2025

16. WFM Pro - Meeting Scheduler - Recurring Meetings

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    Teckela supported this idea  ·  Jul 3, 2025

17. Unavailable code colors

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    Teckela commented  ·  Jul 3, 2025  ·  Edit…  ·  Delete…

    We would like more than one unavailable code color. This would make it easier at a glance to distinguish between certain meetings or trainings. Currently the "busy" (unavailable) code color is orange. The problem is if an agent or supervisor is coded unavailable for calls during the day their base schedule shows orange. If I need to also schedule a meeting on that same schedule it's also orange. This makes it difficult to visually see the difference between the two. The system should be able to handle more than one unavailable code.

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    Teckela shared this idea  ·  Jul 3, 2025

18. Updating Holiday Hours

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    Teckela supported this idea  ·  Jul 3, 2025

19. CXone Agent - Ability to view 'Coming Up' schedule events

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    Teckela supported this idea  ·  Jul 3, 2025

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Teckela supported this idea  ·  Jul 3, 2025