Settings and activity

48 results found

1. Helpdesk

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   Teckela shared this idea  ·  Oct 20, 2025

2. More flexible forecasting options

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   Teckela supported this idea  ·  Oct 20, 2025

3. Workforce Management (WFM) Agent Notification of Upcoming Schedule Change

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   Teckela supported this idea  ·  Oct 20, 2025

4. WFM Pro - Manage Requests Additional Functionality

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Oct 20, 2025

5. WFM Pro - Ability to generate a new schedule for one or selected team members.

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

   The ability to have the system generate new schedules for one or just a group of agents versus having to generate it for the entire scheduling unit each time would be a huge time saver.

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   Teckela supported this idea  ·  Oct 20, 2025

6. WFM Pro - Have some place that shows what weekly rule a team member is assigned to.

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Oct 20, 2025

7. Copy Contact Center Holidays

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Teckela supported this idea  ·  Oct 20, 2025

8. Meeting Scheduler

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Teckela commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

   I definitely agree calculating minutes for an all day meeting seems archaic. It would be more efficient and save time to be able to pick start and stop times.

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   Teckela shared this idea  ·  Jul 3, 2025

9. WFM: Prefer to see a working wait list within NICE IEX.

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   Teckela supported this idea  ·  Oct 20, 2025

10. InContact: Copy Holiday Tables

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    Teckela supported this idea  ·  Oct 20, 2025

11. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Teckela commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

    It would be a great help if the system would optimize breaks and lunches around events scheduled. Using the meeting scheduler or future activities is not helpful when I have to go back and manually add breaks and lunches for the contact center. Then you still run the risk of an oversight.

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    Teckela supported this idea  ·  Jul 3, 2025

12. WFM Pro - Display Remaining balance in Hours instead of days

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    Teckela supported this idea  ·  Oct 20, 2025

13. Notification for WFM schedule adherence

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    Teckela supported this idea  ·  Oct 20, 2025

14. Add Blackout days for Timeoff

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    Teckela commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

    It is critical for our business to be able to enter blackout days where no time off is allowed. Not being able to do this can disrupt the business and service level if agents get approved via self-service. Further, this could lead to an issue having to be escalated to HR due to an erroneous approval.

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    Teckela supported this idea  ·  Oct 20, 2025

15. Time off Request Annually- to be able to approve without regenerating the schedule and publishing

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    Teckela supported this idea  ·  Oct 20, 2025

16. Updating Holiday Hours

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    Teckela commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

    It is absolutely cumbersome to add each holiday we are closed individually.

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    Teckela supported this idea  ·  Jul 3, 2025

17. copy schedule without time off copying over

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    Teckela supported this idea  ·  Oct 20, 2025

18. Time off - view only team - not entire company

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    Teckela supported this idea  ·  Oct 20, 2025

19. New report: approver time off details

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    Teckela supported this idea  ·  Oct 20, 2025

20. Sort options for Real Time and Schedule Manager

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    Teckela supported this idea  ·  Oct 20, 2025