Settings and activity
6 results found
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50 votes
Rob
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88 votes
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Rob
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2 votes
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Rob
commented
Agreed completely. This was an extremely useful feature in EX and I'm confused why it wouldn't be included in CX.
Rob
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10 votes
Rob
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Do not change agent status to Available once the call is over, when agent was initially unavailable.
28 votes
Rob
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15 votes
Rob
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Agreed. The only workaround I found was to give all agents Supervisor status and reduce the permissions. This is critical.