Settings and activity
6 results found
-
45 votes
Rob supported this idea ·
-
80 votes
An error occurred while saving the comment Rob supported this idea ·
-
2 votes
An error occurred while saving the comment Rob commented
Agreed completely. This was an extremely useful feature in EX and I'm confused why it wouldn't be included in CX.
Rob supported this idea ·
-
10 votes
Rob supported this idea ·
-
Do not change agent status to Available once the call is over, when agent was initially unavailable.
26 votesRob supported this idea ·
-
14 votes
Rob supported this idea ·
Agreed. The only workaround I found was to give all agents Supervisor status and reduce the permissions. This is critical.