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Settings and activity

6 results found

  1. Dashboard for agents in RingCX | Agent platform.

    50 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Rob supported this idea  · 

  2. Real-Time Queue Status Visibility for Agents

    88 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Rob commented  · 

    Agreed. The only workaround I found was to give all agents Supervisor status and reduce the permissions. This is critical.

    Rob supported this idea  · 

  3. call recordings

    2 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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    Rob commented  · 

    Agreed completely. This was an extremely useful feature in EX and I'm confused why it wouldn't be included in CX.

    Rob supported this idea  · 

  4. Agent States Transition

    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Rob supported this idea  · 

  5. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    28 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Rob supported this idea  · 

  6. Extend RingCX Call History View to 30 Days

    15 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Rob supported this idea  ·