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  1. 45 votes

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    Rob supported this idea  · 
  2. 80 votes

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    Rob commented  · 

    Agreed. The only workaround I found was to give all agents Supervisor status and reduce the permissions. This is critical.

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  3. 2 votes

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    Rob commented  · 

    Agreed completely. This was an extremely useful feature in EX and I'm confused why it wouldn't be included in CX.

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  4. 10 votes

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  5. 26 votes

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  6. 14 votes

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    Rob supported this idea  ·