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Settings and activity

9 results found

  1. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Tommy shared this idea  · 

  2. Improvement with the CX queue voicemail options.

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Tommy supported this idea  · 

  3. Edit AI Metric Scores

    13 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tommy supported this idea  · 

  4. QA on Digital Interactions

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging

    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Tommy supported this idea  · 

  5. Ring Sense Customer Scorecard

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tommy supported this idea  · 

  6. Ability to Configure Standard Roles in RingSense for RingCX

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your valuable feedback. We are working on introducing this feature as part of our releases this quarter

    Tommy supported this idea  · 

  7. RingSense - Need new Industry (ISP)

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thanks for your valuable feedback. ISP is now added as a new industry and is available as an option to select in the industry dropdown

    Tommy supported this idea  · 

  8. RingSense: Modifying AI Scores

    27 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tommy supported this idea  · 

  9. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    ACE (formerly RingSense) now supports various UK specific redaction entities. You can find those in the Admin Settings -> Organization (tab) -> Information Redaction section

    Tommy supported this idea  ·