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Settings and activity

9 results found

  1. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Tommy shared this idea  · 

  2. Improvement with the CX queue voicemail options.

    27 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Tommy supported this idea  · 

  3. Edit AI Metric Scores

    10 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  4. QA on Digital Interactions

    11 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.


    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging


    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Tommy supported this idea  · 

  5. Ring Sense Customer Scorecard

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  6. Ability to Configure Standard Roles in RingSense for RingCX

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  7. RingSense - Need new Industry (ISP)

    3 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  8. RingSense: Modifying AI Scores

    22 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Tommy supported this idea  · 

  9. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    27 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Tommy supported this idea  ·