Settings and activity

2 results found

1. RingSense - Need new Industry (ISP)

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks for your valuable feedback. ISP is now added as a new industry and is available as an option to select in the industry dropdown

   Joseph shared this idea  ·  Feb 12, 2025

2. Can RingSense be filterable on disposition code?

   14 votes

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   2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.

   
   

   Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls

   
   

   eg: Show me calls with disposition as disconnected.

   
   

   You can find additional details in the attached screenshots

   Joseph shared this idea  ·  Feb 12, 2025