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  1. RingSense - Need new Industry (ISP)

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thanks for your valuable feedback. ISP is now added as a new industry and is available as an option to select in the industry dropdown

    Joseph shared this idea  · 

  2. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.


    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls


    eg: Show me calls with disposition as disconnected.


    You can find additional details in the attached screenshots

    Joseph shared this idea  ·