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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA: ACE for RingCX

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Can RingSense be filterable on disposition code?

Can RingSense be filterable on disposition code? This would be helpful with focusing coaching on specific aspects of our business

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Joseph shared this idea  ·   ·  Report…  ·  Admin →
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Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded  · 

You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.


Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls


eg: Show me calls with disposition as disconnected.


You can find additional details in the attached screenshots

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  • Jay commented  ·   ·  Report

    Also, it would be really helpful if a RingSense reporting tab could be added to the Analytics reporting application which would allow all of the same report building functionality and so that all reporting is in one application.

  • Jay commented  ·   ·  Report

    And further filterable on Disposition Notes. Would like the ability to filter RingSense CSAT and Tracker results by Disposition Code or Disposition Notes