Settings and activity
4 results found
-
1 vote
Kim Charlotte shared this idea ·
-
3 votes
Kim Charlotte shared this idea ·
-
8 votes
Kim Charlotte supported this idea ·
An error occurred while saving the comment -
2 votes
Kim Charlotte shared this idea ·
Currently when agents are receiving an inbound interaction digital or voice, the agent does not know what "queue" the call was assigned. Providing the queue name the agents can immediately identify the support and/or prepare for the interaction as needed.
Please have this feature implemented on RingCX Embedded CRMs