Currently when agents are receiving an inbound interaction digital or voice, the agent does not know what "queue" the call was assigned. Providing the queue name the agents can immediately identify the support and/or prepare for the interaction as needed.
Please have this feature implemented on RingCX Embedded CRMs
Currently when agents are receiving an inbound interaction digital or voice, the agent does not know what "queue" the call was assigned. Providing the queue name the agents can immediately identify the support and/or prepare for the interaction as needed.
Please have this feature implemented on RingCX Embedded CRMs