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4 results found

  1. RingCX Agent: Ability to Modify Voice Connection Options for Agents

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim Charlotte shared this idea  · 

  2. RingCX Digital: Email Address on To/CC Fields

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim Charlotte shared this idea  · 

  3. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim Charlotte supported this idea  · 
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    Kim Charlotte commented  · 

    Currently when agents are receiving an inbound interaction digital or voice, the agent does not know what "queue" the call was assigned. Providing the queue name the agents can immediately identify the support and/or prepare for the interaction as needed.

    Please have this feature implemented on RingCX Embedded CRMs

  4. RingCX Analytics: Report to Track Supervisor Updates to User Availability States

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kim Charlotte shared this idea  ·