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  1. RingEX Agent Status Report

    4 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Victoria commented  · 

    We believe that if there’s a way to generate a report to track how much time our intake specialists spend in “Do Not Disturb” status. it would help make sure they’re not clocking out early or taking extended lunch breaks, and that their do not disturb is not used excessively

    Victoria supported this idea  ·