RingEX Agent Status Report
This request is to add a historical report of agent status in RingEX Analytics.
The only way to check for the agent status is through the Live Report, however, we need a historical report of the statuses so that customers can better manage the users.
Ryan
shared this idea
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Jordan
commented
To clarify, customers are seeking a report in RingEX's Analytics platform (though, the original ask here may concern RingCX given the mention of "historical report"). With this data, customers can better conduct quality and adherence reports for their users despite RingEX not being a contact center platform.
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Victoria
commented
We believe that if there’s a way to generate a report to track how much time our intake specialists spend in “Do Not Disturb” status. it would help make sure they’re not clocking out early or taking extended lunch breaks, and that their do not disturb is not used excessively