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  1. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

    20 votes

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Emily commented  · 

    Please consider supporting this basic feature for agents. As we take external calls constantly, this is a necessary part of our jobs.

    Emily supported this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    69 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Emily commented  · 

    This is a very important feature for our organization. Frequently, we need to transfer calls to VM but have to route it through EX AND CX just to complete the transfer. It should not be so difficult for agents who rarely have time to go through the extra steps.

    Emily supported this idea  · 

  3. User greeting in RingCX Agent.

    32 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Admin →
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    Emily commented  · 

    This is a critical element of our work. Answering nearly 100 calls a day and needing to announce ourselves makes it more difficult to do our work. Please add this feature to help save our voices!

    Emily supported this idea  · 

  4. Sync RingCentral Desktop Application With RingCX

    259 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Emily supported this idea  ·