Settings and activity

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1. Call queue and Scorecard

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports scorecard targetting via call queue as well as call disposition values.

   You can use these in combination with any of the pre-existing filters.

   Please find additional details in the attached screenshot.

   Normando shared this idea  ·  Aug 14, 2025

2. edit transcripts

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Normando supported this idea  ·  Aug 14, 2025