Settings and activity

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1. Call queue and Scorecard

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports scorecard targetting via call queue as well as call disposition values.

   
   

   You can use these in combination with any of the pre-existing filters.

   
   

   Please find additional details in the attached screenshot.

   Normando shared this idea  ·  Aug 14, 2025

2. edit transcripts

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Normando supported this idea  ·  Aug 14, 2025