Settings and activity

4 results found

1. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   25 votes

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   New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Allison supported this idea  ·  May 12, 2025

2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   137 votes

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   Planned  ·  38 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Allison supported this idea  ·  Apr 24, 2025

3. Real-Time Queue Status Visibility for Agents

   111 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Allison supported this idea  ·  Mar 20, 2025

4. User greeting in RingCX Agent.

   33 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Allison commented  ·  Mar 20, 2025  ·  Edit…  ·  Delete…

   This is extremely important when you are in call queues all day answering calls.

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   Allison supported this idea  ·  Mar 20, 2025