← RingCentral Ideas

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3 results found

  1. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

    10 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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    Rhianna commented  · 

    This function is pretty important for us agents so we can identify our customers as they call in.. and since this is a "Phone System" I would like to think that this feature is a given and available for everyone via RingCX and RingEX but apparently not. Having this added would be amazing.

    Rhianna supported this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    40 votes
    Under Review  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rhianna commented  · 

    This is SO VERY IMPORTANT!!!! Not being able to directly transfer to VM is causing communication issues, our call center(s) need to transfer multiple calls a day and not having the direct VM is very frustrating and does not make sense why this is not an option, considering this is a phone system.

    Rhianna supported this idea  · 

  3. User greeting in RingCX Agent.

    27 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rhianna commented  · 

    This is CRITICAL. This feature is needed for our everyday duties working in the various call queues answering calls all day.

    Rhianna supported this idea  ·