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  1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    40 votes

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    Under Review  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rhianna commented  · 

    This is SO VERY IMPORTANT!!!! Not being able to directly transfer to VM is causing communication issues, our call center(s) need to transfer multiple calls a day and not having the direct VM is very frustrating and does not make sense why this is not an option, considering this is a phone system.

    Rhianna supported this idea  · 

  2. User greeting in RingCX Agent.

    28 votes

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    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rhianna commented  · 

    This is CRITICAL. This feature is needed for our everyday duties working in the various call queues answering calls all day.

    Rhianna supported this idea  ·