Settings and activity

8 results found

1. Google Chat as inbound channel for help desk use case

   13 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

   Christophe supported this idea  ·  Mar 4, 2026

2. Display of phone numbers displayed during callbacks issued from queues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Christophe shared this idea  ·  Jun 25, 2025

3. Improved alert system if no agent connected

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Christophe supported this idea  ·  Apr 18, 2025

4. Removing "change the status of an agent" without their consent

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christophe supported this idea  ·  Apr 18, 2025

5. Deployment of RING CX application

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christophe supported this idea  ·  Apr 18, 2025

6. Prioritization of the Chat and Mail channels

   7 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

   Christophe supported this idea  ·  Apr 18, 2025

7. Nomenclature of outgoing call numbers

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christophe supported this idea  ·  Apr 18, 2025

8. Improve the functionality of scheduled callbacks

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Christophe supported this idea  ·  Apr 18, 2025