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8 results found

  1. Enhancement of the Live Chat interface to indicate when a major incident is in progress

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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  2. Agent Search on the Platform

    4 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  3. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Improved alert system if no agent connected

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. Prioritization of the Chat and Mail channels

    6 votes

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    1 comment  ·  RingCX » Digital experience  ·  Admin →
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  6. Deployment of RING CX application

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Improve the functionality of scheduled callbacks

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  8. Nomenclature of outgoing call numbers

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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