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  1. INTERCEPT

    54 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Sheri commented  · 

    This is absolutely critical from a compliance perspective. We don't know the detail behind the particular intercept to know if the number is no longer in service or rejected by the user. This causes extra admin costs for skiptrace efforts and threatens compliance with contractual obligations with our clients.

    Sheri supported this idea  · 

  2. Custom Intercept Handling for Terminating Calls with No Message

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Sheri supported this idea  · 

  3. More specific end call results in RingCX

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Sheri supported this idea  ·