Settings and activity

128 results found

1. Max Agent Pop-up Alerts for Agents

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   7549 Rodney supported this idea  ·  Oct 20, 2025

2. call log data retention

   34 votes

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   9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

3. Delete *86 on call logs

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   7549 Rodney supported this idea  ·  Oct 20, 2025

4. Auto-receptionist

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   7549 Rodney supported this idea  ·  Oct 20, 2025

5. System schedules accessible via Queues, channels, IVR

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

6. Bulk deletion of voicemails in the queue for Max Agent users.

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   7549 Rodney supported this idea  ·  Oct 20, 2025

7. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

8. Add Activity

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   7549 Rodney supported this idea  ·  Oct 20, 2025

9. Allow the ability to view calls waiting and phone numbers in call queue

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

10. Monitor A Call For Contact Center Users Using RingCentral App

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    7549 Rodney supported this idea  ·  Oct 20, 2025

11. Automatically Add and/or Remove Shared Voicemail Extension

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    7549 Rodney supported this idea  ·  Oct 20, 2025

12. Exporting detailed IVR flow including the user extensions phone number

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

13. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    7549 Rodney supported this idea  ·  Oct 20, 2025

14. Be able to assign a different ringtone to contacts.

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    7549 Rodney supported this idea  ·  Oct 20, 2025

15. RCEX - Ability to choose a queue to answers call from

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    7549 Rodney supported this idea  ·  Oct 20, 2025

16. Bulk download all devices and digital lines

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    7549 Rodney supported this idea  ·  Oct 20, 2025

17. Overflow Group Display Settings

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    7549 Rodney supported this idea  ·  Oct 20, 2025

18. Ability to see if someone is having calls forwarded TO them

    23 votes

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    7549 Rodney supported this idea  ·  Oct 20, 2025

19. Voicemail recipient when blind transfer

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    7549 Rodney supported this idea  ·  Oct 20, 2025

20. See all agent stats without scrolling

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    7549 Rodney supported this idea  ·  Oct 20, 2025