Settings and activity

137 results found

1. Provide an API that reports on how many agents are available within a call queue.

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   7549 Rodney supported this idea  ·  Oct 20, 2025

2. View DID number campaign attachments from Admin Portal

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   7549 Rodney supported this idea  ·  Oct 20, 2025

3. Automatic Agent State As "Available" Upon Agent Login to Max

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   7549 Rodney supported this idea  ·  Oct 20, 2025

4. Ring When Emails and Chats are Transferred

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   7549 Rodney supported this idea  ·  Oct 20, 2025

5. Add Global Hotkeys

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   7549 Rodney supported this idea  ·  Oct 20, 2025

6. Create Multiple Call Log Detail Settings

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   7549 Rodney supported this idea  ·  Oct 20, 2025

7. display extension

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   7549 Rodney supported this idea  ·  Oct 20, 2025

8. Creating Cases in RC that will go Directly to Incontact

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   7549 Rodney supported this idea  ·  Oct 20, 2025

9. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

   19 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

10. Max Agent Pop-up Alerts for Agents

    3 votes

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    7549 Rodney supported this idea  ·  Oct 20, 2025

11. call log data retention

    41 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

12. Delete *86 on call logs

    3 votes

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    7549 Rodney supported this idea  ·  Oct 20, 2025

13. Auto-receptionist

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    7549 Rodney supported this idea  ·  Oct 20, 2025

14. System schedules accessible via Queues, channels, IVR

    25 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

15. Bulk deletion of voicemails in the queue for Max Agent users.

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    7549 Rodney supported this idea  ·  Oct 20, 2025

16. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

17. Add Activity

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    7549 Rodney supported this idea  ·  Oct 20, 2025

18. Allow the ability to view calls waiting and phone numbers in call queue

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

19. Monitor A Call For Contact Center Users Using RingCentral App

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    7549 Rodney supported this idea  ·  Oct 20, 2025

20. Automatically Add and/or Remove Shared Voicemail Extension

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025