← RingCentral Ideas Settings and activity 1 result found disable RingCX dialpad when using RC Softphone 8 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 2 comments · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Mark commented · Dec 29, 2025 · Edit… · Delete… This is incredibly confusing for our call center agents. It has caused a lot of confusion for them and a lot of lost time having to remind our agents about using the softphone dial pad in the softphone instead of the CX dial pad. Save Submitting... Mark supported this idea · Dec 29, 2025
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This is incredibly confusing for our call center agents. It has caused a lot of confusion for them and a lot of lost time having to remind our agents about using the softphone dial pad in the softphone instead of the CX dial pad.