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  1. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  2. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Chris commented  · 

    This is a huge FAIL for a Call Center application. Agents need to be able to pick up calls when they are ready regardless of the wrap time. They also need a way to put themselves into another state. Not to mention, Post Call state set to Available it is confusing. Make a new state called Wrap Time and then put the agent back in Available after that. And while they are in wrap time let them change their state to ANY other states they have access to. Ridiculous.

    Chris supported this idea  · 

  3. call offers for the longest wait time

    197 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  4. requeue

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    17 votes

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    Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Chris supported this idea  · 
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    Chris commented  · 

    It seems this problem would be completely resolved if there was a simple setting in the system to allow agents to requeue to ALL queues and search for ALL queues. Why is there a limitation on queues they are assigned to when "cross queue requeue" is enabled?

  6. FIX YOUR BULK EDIT.

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  7. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Chris commented  · 

    Why are recordings buried? Put them as an easy to use navigational item on the left with the other icons.

    Chris supported this idea  · 
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