Settings and activity

60 results found

1. dashboards data refresh time

   68 votes

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   Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

2. Ask first transfer creates a blind conference. Does not behave as expected.

   4 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Chris commented  ·  Oct 20, 2025  ·  Edit…  ·  Delete…

   There is a setting in RingCX for this under the Account Settings. Enable Auto-Hold for Warm Transfer checkbox.

   Save Submitting...

3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   29 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

4. Access RingCX Voicemails in the RingCentral Chrome Extension

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

5. Preserve Agents’ extension as Caller ID for Internal Calls

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

6. Add more Stats to Agent screen in RCX

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

7. Improvement with the CX queue voicemail options.

   36 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

8. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   41 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

9. Feature Request: Granular Call Monitoring Permissions for Agent Role

   25 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 20, 2025

10. Cancelling a requeued call

    43 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    124 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

12. Quality of Service (QoS) Portal for RingCX Calls

    75 votes

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    Under Review  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

13. Extension dialing between CX and EX

    152 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

14. RingSense - RingCX Integration Prior to Account Activation

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Oct 20, 2025

15. Make Changing Users Efficient and Secure

    4 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

16. RingCX account creation automation + Import/Export Functionality

    3 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

17. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Chris supported this idea  ·  Oct 20, 2025

18. Connect RingSense to RingCX admin console for Supervisor management

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 20, 2025

19. Show RingCX UII in Ringsense

    3 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for your valuable feedback. We're now working on this request. We will send a note when this feature is live on your account

    Chris supported this idea  ·  Oct 20, 2025

20. sort supervisor view by team

    •  

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Oct 13, 2025