Settings and activity
89 results found
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7 votes
An error occurred while saving the comment 
Chris
supported this idea
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2 votes
An error occurred while saving the comment Chris
commented
This is already mentioned in several ideas.
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1 vote
An error occurred while saving the comment Chris
commented
If you are using the Say Variable node, there is no current method to slow the system read back. However, we placed an option to listen to the information again. The engineers are working on a TTS enhancement to allow SSML, which could also be helpful here.
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1 vote
An error occurred while saving the comment Chris
commented
There are already several ideas / requests for this enhancement.
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1 vote
An error occurred while saving the comment Chris
commented
You should set the Post Call State on the queue to "Available". This places the agent in Available after the Wrap Time expires. You seem to be asking that there be another state allowed during the Wrap Time period - "ACW". There are other ideas asking the Wrap Time be handled differently so that there is not a transition to Available right away even though agent is in Wrap Time.
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8 votesChris
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91 votesChris
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An error occurred while saving the comment Chris
commented
Maybe just scrap the entire URL in a report idea and give us an interface where we can pull recordings EASILY. You know ... like we can do in ACE. We had to develop our own internal tool for this.
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1 voteChris
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32 votes
An error occurred while saving the comment Chris
commented
I think what you are asking is already possible, but the construct of the roles is so bad that it is hard to understand. We had to build several roles and assign supervisors as administrators so they could manage their teams more effectively. This is a bad design. We had to restrict them to only their teams and only give them ability to modify queues and agents. Yet, they can still get into the admin portal and see things they shouldn't see. The entire Administrator Role system needs an overhaul.
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34 votesChris
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35 votesChris
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44 votes
An error occurred while saving the comment Chris
commented
This is a duplicate request to "Cancelling a requeued call".
Chris
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45 votesChris
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46 votesChris
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62 votesChris
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65 votesChris
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70 votesChris
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89 votesChris
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4 votesChris
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3 votesChris
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Kirril V at Ring closed out the highly voted "Ringcx voicemail Email notification includes transcript of the voicemail" saying this was implemented. It is not implemented as described in here. Email recipients only get the URL to go listen to the recording.