Settings and activity

39 results found

1. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

2. Add integration for the RingSense for RingCX icon within the RingCentral app interface

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

3. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

4. ability to see who change the status of the agent.

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

5. Restrict changes to Queue SLA settings

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

6. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

   6 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

7. have duration for agent state and select an agent state in advance after a call.

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

8. Sync RingCentral App status with RingCX SPOG status

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

9. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

10. Analytics access for Supervisor

    11 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

11. Syncing of RingCx and RingEx Status Bi-Directional

    13 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

12. INTERCEPT

    27 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

13. Automatically change the status to Wrap during wrap-up time in RingCX.

    28 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

14. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

15. Dashboard for agents in RingCX | Agent platform.

    43 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

16. Transferring calls to RingEX Extensions via corporate directory

    49 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

17. Wrap Time / After Contact Work

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

18. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

19. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

20. Retrieve calls count from RingCX with specific time range

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025