Settings and activity

14 results found

1. RingCX Voicemail Access in Call Logs

   6 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Jul 27, 2026

2. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

   14 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Jul 27, 2026

3. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Jul 27, 2026

4. SPOG: Automatically set caller id

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

5. Preserve Agents’ extension as Caller ID for Internal Calls

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

6. Enhanced Caller ID feature

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   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

7. Show Caller number when specific extension will transfer the call to another extension

   51 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

8. Preserve Caller ID When Transferring from RingCX to RingEX

   46 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

9. Caller ID Override for Callbacks in RingCX

   18 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Rigo supported this idea  ·  Apr 15, 2026

10. Caller ID when transferring a call.

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rigo supported this idea  ·  Apr 15, 2026

11. Retain Originating Caller ID During RingEX to RingCX Transfers

    20 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rigo supported this idea  ·  Apr 15, 2026

12. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rigo commented  ·  Mar 19, 2026  ·  Edit…  ·  Delete…

    When someone does not want to take a call, we should be able to hit send to voicemail to send it straight to their voicemail.

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    Rigo supported this idea  ·  Mar 19, 2026

13. SMS for missed calls

    6 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Rigo supported this idea  ·  Mar 19, 2026

14. 1:1 SMS per agent

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Rigo supported this idea  ·  Mar 19, 2026