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9 results found

  1. Unified interaction routing: Detect forwards in real time and auto-close the orphaned interactions

    8 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Chris supported this idea  · 

  2. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  3. Real-Time Queue Status Visibility for Agents

    113 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  4. transfer

    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  5. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Chris supported this idea  · 

  7. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris shared this idea  · 

  8. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  9. Apply Voice Skill Assignment to Callbacks.

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris supported this idea  ·