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Settings and activity

8 results found

  1. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  2. Real-Time Queue Status Visibility for Agents

    108 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris supported this idea  · 

  3. transfer

    65 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  4. View Ring CX Realtime dashboards in minutes and seconds.

    97 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  5. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Chris supported this idea  · 

  6. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris shared this idea  · 

  7. Cancelling a requeued call

    42 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  8. Apply Voice Skill Assignment to Callbacks.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris supported this idea  ·