Settings and activity

5 results found

1. Ability to use RingSense on Queue Calls

   48 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Stephanie supported this idea  ·  Jul 2, 2025

2. Filter by Call Queue/Voice Queue/Skill Number

   7 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 2, 2025

3. Train Ringsense with Our Policies, SOPs & Training Materials

   7 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 2, 2025

4. Connect RingSense to RingCX admin console for Supervisor management

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 2, 2025

5. Real-Time Queue Status Visibility for Agents

   88 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Stephanie commented  ·  Jun 10, 2025  ·  Edit…  ·  Delete…

   This is critical feature. We would also add on that we would like agents to be able to see full wallboards that includes incoming/queued calls and caller information so they can communicate with colleagues.

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