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1. Overriding Wrap Up ACD State

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Scott commented  ·  Aug 13, 2026  ·  Edit…  ·  Delete…

   Critical, just came up on a customer demo - there is no way to currently force an override of the timer.

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   Scott supported this idea  ·  Aug 13, 2026