← RingCentral Ideas Settings and activity 1 result found call offers for the longest wait time 196 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 13 comments · RingCX » Interaction routing, workflow & queuing · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Annette supported this idea · Jun 6, 2025 An error occurred while saving the comment Annette commented · Jun 6, 2025 · Edit… · Delete… This methodology is not standard, in my opinion. If a Rep is available the call should drop in their queue. My belief is that the next available Rep should get the call not whoever was logged in longer. Save Submitting...
Annette
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This methodology is not standard, in my opinion. If a Rep is available the call should drop in their queue. My belief is that the next available Rep should get the call not whoever was logged in longer.