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Settings and activity

9 results found

  1. Conacts

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathon shared this idea  · 

  2. Show in coming phone number

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathon supported this idea  · 

  3. The ability to see all user AI Call Notes

    18 votes

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    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Jonathon supported this idea  · 

  4. Add the option to export AI notes and transcripts through the admin portal

    33 votes

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    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Jonathon supported this idea  · 

  5. Silence Transcribing Announcement

    59 votes

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    New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Jonathon supported this idea  · 

  6. Transcripts Copy and Paste Friendly

    6 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathon supported this idea  · 

  7. automatically email recordings & transcripts

    19 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Jonathon supported this idea  · 

  8. edit transcripts

    22 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jonathon supported this idea  · 

  9. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.


    Key benefits of this feature include:


    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions


    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Jonathon supported this idea  ·