Settings and activity
172 results found
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5 votes
Lariane
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9 votesLariane
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7 votesLariane
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3 votes
We've introduced a new report called development plan report. This report should give you the capability to export the monthly coaching insights data for all your agents.
You can find more details here - https://support.ringcentral.com/article-v2/Using-reports-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US
Lariane
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12 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Lariane
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5 votesLariane
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3 votes
Thank you for providing this valuable idea.
We've added this idea to our quarterly roadmap.
We will post a status update once this feature is live on your account.
Lariane
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22 votesLariane
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3 votesLariane
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8 votesLariane
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8 votesLariane
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4 votesLariane
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3 votesLariane
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5 votesLariane
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3 votesLariane
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7 votesLariane
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15 votesLariane
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42 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Lariane
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6 votesLariane
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10 votes
An error occurred while saving the comment Lariane
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Absolutely agree with this!
RingSense already has strong knowledge base capabilities, so extending that to include our own internal SOPs, policies, and training materials would be a game changer. It would make the AI far more context-aware and aligned with how we actually operate day to day.
This would be especially valuable for onboarding, compliance, and ensuring consistent support responses, essentially letting RingSense become a true “expert” in our internal processes rather than just general AI logic.