Settings and activity

174 results found

1. Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Jan 16, 2026

2. Automatic Login and Schedule-Based Agent Availability in RingCX

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Jan 16, 2026

3. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

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   Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Jan 16, 2026

4. Enhanced Case Logging Experience with Rich Text Formatting and Multi-Party Communication

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Dec 16, 2025

5. Integrate Salesforce within the RC App

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   Planned  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane commented  ·  Nov 19, 2025  ·  Edit…  ·  Delete…

   This would be fantastic and is exactly the kind of improvement we’d love to Beta. Integrating Salesforce directly into the desktop app could solve many of the issues and concerns we currently face, especially around call reliability and access to customer data.

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   Lariane supported this idea  ·  Nov 19, 2025

6. RingCX for Salesforce integration to RingCentral Desktop App

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   Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane commented  ·  Nov 19, 2025  ·  Edit…  ·  Delete…

   We fully support this request. Integrating RingCX for Salesforce into the RingCentral desktop app would be a key improvement, allowing agents to access Salesforce data, AI call summaries, and transcriptions directly within the desktop app. The current integration leaves gaps, requiring extra steps, so this would streamline workflows, improve accuracy, and enhance the overall customer experience.

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   Lariane supported this idea  ·  Nov 19, 2025

7. Ability to prioritize agents assigned to a Category

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

8. RingCX Analytics Report

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

9. AI-based automated translation tool in RingCX digital channels

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   Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

10. Pulse for RingCX & RingSense for RingCX "Word Alert"

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

11. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

12. RingCX Analytics

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

13. Setting to enable dashboards/embed in agents view

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

14. Show how many agents available in the transfer skill while looking them up in the transfer phone book

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

15. RingCX Report For Total Number Of Available Time For Not Receiving Calls

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

16. More Specific Roles And Permissions

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    Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

17. SLA%

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    Needs More Information  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

18. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

19. Stay on Available status when Rejecting Calls

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

20. RingCX agents able to see the total duration of their agent states for the day

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025