Settings and activity
187 results found
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2 votes
Lariane
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2 votesLariane
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1 voteLariane
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74 votes
An error occurred while saving the comment Lariane
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15 votes
An error occurred while saving the comment Lariane
commented
Fully support this and have upvoted.
Being able to see logged out agents in the real-time dashboard , and crucially, how long they have been offline, is key for effective agent coaching, training conversations and KPI accuracy. It helps differentiate between expected downtime, adherence issues and potential system challenges, and gives Supervisors better visibility to support performance management proactively.
Lariane
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1 voteLariane
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2 votesLariane
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4 votes
An error occurred while saving the comment Lariane
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This would be a great enhancement. It would also be key for the auto log-off to register as its own distinct agent state (e.g. “Auto Logged Off” or similar), rather than simply switching to Offline.
Having it as a reportable state would allow us to track inactivity trends properly within reporting and KPIs, differentiate it from intentional log-outs, and support more accurate performance and adherence analysis.
Lariane
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3 votes
Release 25.4.2 (December)
RingCX for Salesforce - Persistent Login Across Browser Refreshes:
Agents using the integrated softphone will now remain logged into the adapter even after refreshing a browser page. This eliminates a major point of friction, prevents workflow interruptions, and provides a more stable and reliable user experience, especially for agents working in complex Salesforce environments.
An error occurred while saving the comment Lariane
commented
Hi Paula, Happy Friday!
Could you please confirm whether persistent login across browser refresh is also planned for RingCentral Phone in Salesforce, or if this enhancement will remain limited to the RingCX softphone?
Thank you.Lariane
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8 votesLariane
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10 votesLariane
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33 votesLariane
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2 votesLariane
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2 votesLariane
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28 votesLariane
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7 votesLariane
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4 votesLariane
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6 votesLariane
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2 votesLariane
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5 votes
An error occurred while saving the comment Lariane
commented
This would be fantastic and is exactly the kind of improvement we’d love to Beta. Integrating Salesforce directly into the desktop app could solve many of the issues and concerns we currently face, especially around call reliability and access to customer data.
Lariane
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Fully support this and have upvoted.
Giving agents visibility of their team’s real-time status directly within the RingCX Agent platform (without needing Supervisor access or a separate Analytics window) would significantly improve day-to-day coordination, particularly for hybrid and remote teams.
Specially as the API for the Realtime Dashboards is broken and upon sharing the JWT tokens, we also share full permissions and agents would be able to make changes as the user that generated the JWT.
For smaller queues especially, it’s essential for agents to see who is available before stepping away, helping to protect SLAs and reduce unnecessary disruption.
Ideally, this would be role-based and queue-specific, so visibility is limited to an agent’s own team, maintaining governance while improving operational efficiency.