Settings and activity

123 results found

1. Custom Ringtone for Plug-In

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   Lariane supported this idea  ·  Nov 7, 2025

2. settings options to separate queue calls vs direct calls ringtone

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   Lariane supported this idea  ·  Nov 7, 2025

3. RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...

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   Lariane supported this idea  ·  Nov 7, 2025

4. Customized ringtone for Desk phone

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   Lariane supported this idea  ·  Nov 7, 2025

5. Ringtone and notification source on RingCentral for Salesforce

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   Lariane commented  ·  Nov 7, 2025  ·  Edit…  ·  Delete…

   Yes, this is critical.

   Having "Ringtone and notification source" be "All audio sources" would be game changing for agents who work through an omnichannel solution handling emails, calls, messages simultaneously.

   This should be considered for both Salesforce Integrations.

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   Lariane supported this idea  ·  Nov 7, 2025

6. RCX Callbacks

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   Lariane supported this idea  ·  Nov 6, 2025

7. Live Call Translator

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   Lariane supported this idea  ·  Nov 6, 2025

8. Add seconds to the call log timestamps

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   Lariane supported this idea  ·  Nov 6, 2025

9. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

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   Lariane supported this idea  ·  Nov 6, 2025

10. Real-Time Dashboard Should Include Transfers

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    Lariane supported this idea  ·  Nov 6, 2025

11. Recycle bin for deleted recordings and messages

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    Lariane supported this idea  ·  Nov 6, 2025

12. Abandoned Call Definition is misleading

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    Lariane supported this idea  ·  Nov 6, 2025

13. Have a monthly breakdown of monthly results if the date range selected is by year

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    Lariane supported this idea  ·  Nov 6, 2025

14. Make Call Transcription Links Read-Only in Salesforce

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    Lariane shared this idea  ·  Nov 6, 2025

15. End Call Tone (RingCX/Salesforce)

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    Lariane supported this idea  ·  Nov 6, 2025

16. Allow Callback Requests to Include Country Code

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    Lariane shared this idea  ·  Nov 6, 2025

17. Sort Call Back Feature based on Caller's Timezone Requested

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    Lariane supported this idea  ·  Nov 6, 2025

18. Call Parking in RingCX

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    Lariane supported this idea  ·  Nov 6, 2025

19. Requested reports for Historical reporting

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    Lariane supported this idea  ·  Nov 6, 2025

20. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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    Lariane supported this idea  ·  Nov 6, 2025