All agents in a group or team, not just Supervisors and above, should be able to easily see the status of all members of the group or team. Team members should not have to check with other team members to see who is in ready status before they leave the queue before they take a break or need to do other work that requires them to be out of the queue. Thank you.
Tim
supported this idea
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All agents in a group or team, not just Supervisors and above, should be able to easily see the status of all members of the group or team. Team members should not have to check with other team members to see who is in ready status before they leave the queue before they take a break or need to do other work that requires them to be out of the queue. Thank you.