Settings and activity

2 results found

1. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   24 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account.

   
   

   Head over to Admin Settings - Integrations - REX - Manage Integration

   
   

   There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

   Dan supported this idea  ·  Aug 19, 2025

2. Retroactive Tracker Reporting

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Aug 19, 2025