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1. Analytics regarding Text Messaging/SMS

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Benjamin commented  ·  Oct 1, 2025  ·  Edit…  ·  Delete…

   Basic SMS Reports should be standard these days. I am surprised there are no automated reports in the RingCentral portal for SMS performance. I am only able to download the SMS logs, then report them in Excel with a CountIF function, however, it's a manual process that time consuming.

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   Benjamin supported this idea  ·  Oct 1, 2025