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← RingCentral Ideas

Settings and activity

6 results found

  1. Audit log to show when things are requeued by an agent

    8 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura commented  · 

    NA

    Laura supported this idea  · 

  2. Social Media Comment Threads - Lock Ability

    31 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  3. Ability to reduce the auto-lock of conversations that have had no response from 4 days to required number.

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  4. change button shape and placement

    24 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  5. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    8 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  6. Add priorities (ranks) to digital queues by agent similar to call queues

    6 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  ·