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Settings and activity

6 results found

  1. Audit log to show when things are requeued by an agent

    11 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura commented  · 

    NA

    Laura supported this idea  · 

  2. Social Media Comment Threads - Lock Ability

    33 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  3. Ability to reduce the auto-lock of conversations that have had no response from 4 days to required number.

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  4. change button shape and placement

    24 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  · 

  5. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    10 votes

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    0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Auto-accept digital interactions is in production now.

    The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

    • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
    • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)


    Laura supported this idea  · 

  6. Add priorities (ranks) to digital queues by agent similar to call queues

    7 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Laura supported this idea  ·