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10 results found

  1. RingSense: Modifying AI Scores

    27 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  2. LIVE TRANSFER

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  3. Train Ringsense with Our Policies, SOPs & Training Materials

    18 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  4. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  5. Ability to flag and tag calls in real-time for review later

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  6. Real Time Sentiment Alerts

    4 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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  7. Real Time Inbound Navigation Updates

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  8. Real-Time Queue Status Visibility for Agents

    111 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  9. Sync RingCentral Desktop Application With RingCX

    326 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  10. transfer

    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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